Refund Policy

Talking Flight Monitor, LLC

Last Updated: 01/20/2026

1. Overview

This Refund Policy (“Policy”) explains the terms regarding refunds, cancellations, and billing for Talking Flight Monitor subscriptions. By purchasing a subscription, you agree to the terms outlined in this Policy.

Talking Flight Monitor is a subscription-based digital software product. Due to the nature of digital goods and the immediate access provided upon purchase, our refund options are limited.

2. General Refund Policy

Subscriptions are generally non-refundable. When you purchase a subscription, you receive immediate access to the Software’s premium features. Because digital goods cannot be “returned” in the traditional sense once accessed, we do not offer refunds for:

Change of mind after purchase
Failure to cancel before automatic renewal
Dissatisfaction with features (we encourage you to review our documentation before purchasing)
Unused subscription time
Partial billing periods after cancellation

3. Exceptions

We may, at our sole discretion, provide refunds in the following circumstances:

3.1 Duplicate or Erroneous Charges

If you are charged multiple times for the same subscription period due to a technical error, we will refund the duplicate charges. Please contact us within 30 days of the charge.

3.2 Technical Issues Preventing Use

If a verifiable technical issue on our end completely prevents you from using the Software, and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund. This does not include:

Issues caused by your hardware, operating system, or internet connection
Incompatibility with third-party software (including Microsoft Flight Simulator updates)
Issues caused by your failure to meet system requirements
Temporary service interruptions

3.3 Account Issues

If your account cannot be activated due to an error on our part that prevents any use of the Software, you may request a refund.

3.4 Discretionary Refunds

We reserve the right to grant refunds on a case-by-case basis for extenuating circumstances, including:

Documented medical emergencies
Death or incapacity of the account holder
Other extraordinary circumstances at our sole discretion

4. How to Request a Refund

To request a refund, please contact us through one of the following methods:

Support Portal: www.talkingflightmonitor.com/contact-us
Email: info@talkingflightmonitor.com

When submitting a refund request, please include:

Your account email address
Date of the charge in question
Reason for the refund request
Any relevant documentation or screenshots

We will review your request and respond within 7 business days. If approved, refunds are typically processed within 5-10 business days, depending on your payment method and financial institution.

5. Cancellation

5.1 How to Cancel

You may cancel your subscription at any time by:

Logging into your account at www.talkingflightmonitor.com
Navigating to your account/subscription settings
Following the cancellation instructions

5.2 Effect of Cancellation

When you cancel your subscription:

Your access continues until the end of your current billing period
No future charges will be made to your payment method
No refund will be issued for the remaining time in your current billing period
You may resubscribe at any time at the then-current subscription rate

5.3 Cancellation Timing

To avoid being charged for the next billing period, you must cancel before your renewal date. Your renewal date is displayed in your account settings and is included in your subscription confirmation email.

6. Automatic Renewal

6.1 Renewal Terms

Subscriptions automatically renew at the end of each billing period:

Monthly subscriptions renew each month on the same date as your original purchase
Annual subscriptions renew once per year on the same date as your original purchase

6.2 Renewal Notifications

We may send you a reminder email before your subscription renews. However, it is your responsibility to cancel before the renewal date if you do not wish to continue your subscription. Failure to cancel before renewal does not entitle you to a refund.

6.3 Price Changes

If we change our subscription prices, we will provide you with advance notice before your next renewal. You may cancel your subscription if you do not wish to pay the new price.

7. Payment Disputes and Chargebacks

7.1 Contact Us First

If you have a billing concern, please contact us at info@talkingflightmonitor.com before disputing the charge with your bank or payment provider. We are committed to resolving billing issues fairly and promptly.

7.2 Chargebacks

If you file a chargeback or payment dispute with your bank or payment provider:

Your account and access to the Software will be immediately suspended pending resolution
If the chargeback is found in your favor, your account will be terminated
If the chargeback is denied, we may reinstate your account at our discretion
Fraudulent chargebacks may result in permanent account termination and potential legal action

7.3 Fees

We reserve the right to recover any fees or costs incurred due to chargebacks that are later reversed or found to be fraudulent.

8. Annual Subscription Refunds

Annual subscriptions are subject to the same refund policy as monthly subscriptions. Due to the discounted nature of annual pricing, we do not offer:

Pro-rated refunds for unused months
Conversion to monthly billing with partial refund
Refunds for price decreases after purchase

9. Free Trials

If we offer a free trial period:

You must cancel before the trial ends to avoid being charged
The first charge will occur at the end of the trial period
Trial periods are non-renewable; one trial per customer

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our Website with an updated “Last Updated” date. Your continued use of the Software after any changes constitutes acceptance of the revised Policy.

Material changes to this Policy will not affect refund rights for purchases made before the change.

11. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

Talking Flight Monitor, LLC Email: info@talkingflightmonitor.com Website: www.talkingflightmonitor.com/contact-us

By purchasing a Talking Flight Monitor subscription, you acknowledge that you have read and agree to this Refund Policy.